Milesight-Troubleshooting-NVR Plugin Installation

Milesight-Troubleshooting-NVR -Plugin Installation.pdf

Milesight NVR can support to view the live video under MAC OS or windows, but the plugin “NVRComponent.dmg”on MAC OS or “WebView Activex”on Windows should be installed first. For details, please refer to the steps as follows:

1. MAC OS

Note: You can install the plug in successfully on safari. The chrome does not support.

Step1: Open the camera web page via Safari, the web interface is as following:

NVR Plugin Installation on MAC

Step2: After logging in, the web interface is as following without installing plugin.

NVR Plugin Installation on MAC

Step3: Click the link on the center of the black screen to download the plugin. Double click the “NVRComponent.dmg” downloaded, which will then turn into “NVRComponent.pkg”, double click the file to start installing.

NVR Plugin Installation on MAC
NVR Plugin Installation on MAC
NVR Plugin Installation on MAC
NVR Plugin Installation on MAC
NVR Plugin Installation on MAC
NVR Plugin Installation on MAC

Step4: Restart your MAC system, log in camera web page again, you will find the screen still be black:

ROI

Step5: Enter Preferences option under Safari menu, allow the NVR plugin to run.

NVR Plugin Installation on MAC
NVR Plugin Installation on MAC
NVR Plugin Installation on MAC

Step6: After allowing the plugin to run, refresh the NVR web page, the live view will show up now.

NVR Plugin Installation on MAC

2. Windows

1) IE

If you have installed Activex but the web page of the camera is still black, please follow these steps to check your problem:

Step1: Please allow the web page to run "WebView Activex" and refresh your browser.

NVR Plugin Installation on Windows

Step2: Enable the "WebView Activex" in Manage add-ons and refresh your IE browser:

NVR Plugin Installation on Windows
NVR Plugin Installation on Windows

2) Chrome

If the chrome version is greater than 42, the NPAPI will be blocked by default, the NPAPI is necessary for us to viewing the live videos on chrome. To solve this problem, we need to enable the NPAPI manually.

Note: The Plugin cant be installed successfully when the Chrome's version is above 45.

Step1: Type chrome://flags/#enable-npapi in chrome address bar.

NVR Plugin Installation on Windows

Step2: Enable the NPAPI which is covered with yellow color.

Step3: Restart the chrome browser.

3) Firefox

If you have installed Activex but the web page of the camera is still black on Firefox browser, please follow these steps to check your problem.

Note: The Plugin cant be installed successfully when the Firefox's version is above 54.

Step1: Enter add-on web page, then go to plugin module:

NVR Plugin Installation on Windows
NVR Plugin Installation on Windows

Step2: Set the plugin to “Always Activate”.

NVR Plugin Installation on Windows

Step3: Restart the browser.

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