Troubleshoot an Abnormal Preview after Installation

This section describes how to troubleshoot an abnormal dashboard preview after the device is installed.

Steps:
  1. Verify that the lens protective film has been removed.
  2. Verify that the device is installed horizontally (within ±10°).
  3. Identify and remove any objects (such as pendant lights, downlights) that are too close to the device or obstructing its field of view.
  4. Adjust the installation height through the web GUI. For how to log in to the web, refer to Access the Device.
    1. On the Rule page of the web GUI, click Detect to use the automatically detected height value.

    2. Switch to the Dashboard page to check the preview and make the following adjustments if necessary:
      • If the depth map is predominantly blue → switch to the Rule page → increase the installation height by 50 mm increments (recommended).
      • If the depth map is predominantly red → switch to the Rule page → decrease the installation height by 50 mm increments (recommended).
  5. Verify that the lens is secure and the housing is not deformed, even if no external damage is visible.
  6. If the problem persists, contact your Milesight sales representative.