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Modern Retail Video Surveillance

Secure Store, Analyze Behavior & Maximize Profits with AI Analytics

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Why Every Store Needs AI-powered Retail Video Surveillance NOW

In response to the rapid growth and increasing challenges of the retail industry, Milesight cameras deliver edge AI and all-around video
surveillance, empowering retailers to strengthen security, reduce theft, and streamline daily operations with actionable insights.

Retail Growth at
Trillion-Dollar Scale

The global retail market reached USD 30.1 trillion in 2024 and is set to hit USD 48.9 trillion by 2033, growing at a 5.26% CAGR (IMARC Group).

Retail Theft & Violence
Increased

Shoplifting incidents surged 93% and related losses 90% in 2023 vs. 2019, based on insights from 164 major U.S. retailers with USD 1.52 trillion in sales—30% of the national total (NRF 2024).

AI Can Drive Smarter Retail

AI is widely seen as a key driver for retail innovation—transforming surveillance into real-time intelligence to reduce shrinkage, enhance safety, and optimize in-store operations.

Smart Retail Surveillance That Delivers Real Business Value

Loss Prevention

Staff Safety

Happy Customer

Business Intelligence

Open Platform

Robust Loss Prevention and Theft Deterrence

Reduce shoplifting and keep property secure — Milesight cameras deliver 24/7 protection to keep your business secure at all times.

  • Clear & Full-color Imaging

    Deliver crystal-clear images even in dim aisles or complex lighting conditions, such as reflective freezer zones.

  • 360° Full Coverage

    Milesight provides 180°–360° coverage with no blind spots, ensuring every corner of the store is monitored.

  • Proactive Threat Deterrence

    AI-powered cameras automatically identify and deter suspicious behavior during off‑hours, reducing security risks.

loss prevention

Boost Employee Security and Performance

Support a safer, more accountable work environment through intelligent monitoring and event awareness.

  • 24/7 Continuous Monitoring

    Maintain full visibility across the store and back-of-house areas to monitor employee activity and productivity in real time.

  • Audio-Based Threat Detection

    Detect gunshots, explosions, or aggressive sound to quickly respond to emergencies and protect employees.

  • Incident Review & Claim Resolution

    Deliver clear visual evidence for incidents like slip-and-falls, falling objects, or injuries — streamlining liability claims and reducing legal risk.

open platform

Customer Satisfaction

Enhance in-store experiences and reduce friction with real-time, AI-powered surveillance.

  • Queue Management

    Analyze queue length and waiting time with AI to prompt timely staff allocation—minimizing wait time and improving service flow.

  • Parking Guidance

    Monitor parking occupancy and guide customers to available spots — streamlining entry and reducing frustration.

  • Aisle Obstruction Detection

    Detect misplaced items or blocked aisles to ensure safe, accessible walkways and a smoother shopping journey.

happy customer

Streamline Operations and Business Insights

Transform surveillance data into actionable insights to optimize store performance and customer flow.

  • Better Product Placement

    Visualize customer movement and dwell zones to guide product placement, promotional displays, and store layout.

  • Walk-in Rate & Conversion Analysis

    Calculate walk-in traffic and conversion rates by combining people counting and POS data—supporting data-driven decision-making across store operations.

  • Gate Control & Ticketless Paid Parking

    Leverage AI LPR to automate parking entry, exit, and fee calculation—improving traffic flow and enhancing customer convenience.

business intelligence

Open System and Seamless Integration

Connect, scale, and adapt with ease—Milesight's open system architecture makes it simple to build smarter retail solutions.

  • Easy Remote & Centralized Management

    Integrate with third-party VMS platforms or centralized monitoring systems to manage multiple sites effortlessly.

  • Smart Investigation & Forensic Search

    With ONVIF compatibility and rich metadata output, Milesight cameras enable third-party platforms to quickly locate people or objects by visual attributes.

  • Open API for Broad System Integration

    Beyond access control and IoT, Milesight's open API allow for deeper integration with diverse platforms.

third party

Milesight Retail Security Cameras Across Use Cases

Chain Store Surveillance

Shopping Mall Security

Unmanned Retail Video Analytics

Pain Points

  • Blind Spots: Incomplete camera coverage across aisles and corners.
  • Lack of Insights: No clear data on store visits and conversions.
  • Long Queues: Peak-time congestion reduces service efficiency.
  • Loss Prevention: Suspicious behavior often goes undetected after hours.
  • Inefficient Shelving: Poor product placement lowers conversion.
application store chain

Smart Shelf Strategy

Identifies high-traffic shelf zones to help optimize product placement and boost sales conversions.

fisheye camera
shelf strategy

Store Performance Tracking

Provides accurate footfall analytics, giving you clear insights into daily visitor trends and helping calculate conversion rates to evaluate store performance.

panoramic bullet
performance tracking

Off-Hour Proactive Deterrence

Detect and alert on suspicious behavior, such as individuals loitering in areas, allowing for proactive intervention to prevent potential

pro dome camera motorized
proactive
storage

Prevent Employee Theft

Monitor sensitive zones like stockrooms or staff-only areas to detect unauthorized access or internal theft, supporting accountability and loss control.

ir mini dome
shelf

Server-less & Centralized Monitoring

Providing 24/7 surveillance without the need for a server or NVR, Milesight cameras enable quick deployment across chain stores—while maintaining centralized visibility and control of all locations through VMS.

openvision
queue

Queue Management

Tracks queue length and flow in real-time, allowing for dynamic staff allocation that minimizes customer wait time and enhances overall service efficiency.

product

Pain Points

  • Complex Environments: Large-scale indoor-outdoor layouts with variable lighting and multiple access points are difficult to secure comprehensively.
  • Crowd Safety Risks: Difficulty detecting crowd buildup or abnormal gatherings in high-traffic areas.
  • Low Operational Visibility: Lack of centralized monitoring across multiple zones leads to slow response and fragmented control.
  • Delayed Incident Response: Emergencies like fights or medical events are often missed or detected too late.
  • Inefficient Parking: Poor parking visibility causes congestion and low space utilization.
shopping mall application

Emergency Handling

AI-powered alerts and real-time live view are instantly available at the security control room, enabling fast situational awareness and immediate remote response during emergencies.

security room

Detect Crowd Density

Monitor crowd levels in real time to prevent congestion and ensure a safe, fluid shopping environment.

fisheye camera
floor

Optimize Employee Productivity

Keep an eye on staff activity to ensure on-duty presence and prevent internal theft.

vandal proof 1
check out

Indoor Parking Guidance

Detect parking occupancy and available spots in real time with AI LPR, guiding drivers efficiently.

indoor parking
indoor parking lot
placement

24/7 Clear Image

Capture clear, full-color footage even in low light or reflective shelf areas, ensuring usable video evidence for theft verification and incident review.

pro dome
floor

Mall / Floor Traffic Analytics

Identify peak hours and adjust staffing in real time. Use visitor flow data to assess store value and guide rent decisions.

panoramic dome
flow

Comprehensive Security

Monitor wide open spaces with PTZ capability—pan, tilt, and zoom to track suspicious movement across entrances and open halls in real time.

truecolor turret
check out

Secure Payments

Integrate with POS systems to match transactions with surveillance footage, helping resolve payment disputes efficiently.

vandal proof 1
entrance

Wireless Entry/Exit Management

Fully solar-powered and 4G-enabled, enabling seamless vehicle entry, exit, and billing—anywhere, anytime.

4g solar powered

Pain Points

  • Nighttime Theft & Vandalism: No staff means higher risk of theft or damage after hours without real-time alerts.
  • Challenging Light Conditions: Sudden light changes, freezer reflections, and glass glare demand better image performance.
  • AI Reliability Is Critical: Accurate and sensitive human detection is essential for identifying intrusions or abnormal behavior.
  • Subtle Yet Effective Design: Cameras must stay discreet and non-intrusive for a better shopping experience.
  • Full-Coverage Required: Shelves and checkout zones need full, precise coverage to prevent missed actions.
application unmanned

Superior Image Quality in Any Light

Perfect imaging combined with WDR and low-light technology enables clear visibility under complex lighting.

ir dome
superior image

Blind-Spot-Free Monitoring

Deploy panoramic and wide-angel cameras to cover entrances, aisles, product zones, and self-checkout counters. With adjustable angles and 180°/360° full-scene imaging, the system ensures no visual blind spots, enabling accurate tracking from multiple perspectives.

panoramic camera series
zone

People Counting & Flow Awareness

AI-powered people counting tracks foot traffic and peak hours, helping unmanned stores optimize operations and ensure safety.

mini dome
zone
compact

Compact Design with Seamless Integration

Easy to install and blends into the environment, with open interfaces for future integration with access control, POS, and cloud platforms.

black
loitering

Ultra Accurate AI VCA

Milesight's VCA 2.0 delivers precise detection of suspicious behavior, like repeated shelf visits or loitering—enabling unmanned stores to reduce shrinkage.

pro dome motorized
self check out

Secure Self-Checkout Integration

With POS integration at the edge or through the NVR, video footage is synced with transaction data. Events like unpaid exits automatically trigger alerts, ensuring safer, smarter checkouts.

vandal proof
night time treat

Night-time Threat Deterrence

Even in total darkness, Milesight cameras deliver full-color images and activate strobe light with audio warnings to deter intruders before they act.

true color turret

Milesight Cutting-Edge Technology Built for
Retail CCTV Surveillance

AI Video Analytics

Detail Clarity

24/7 TrueColor

High Compatibility

AI-Powered Analytics and Accurate Detection

Milesight's self-developed AI technologies deliver retail‑focused intelligence with over 99% detection accuracy, minimizing false alarms. From VCA 2.0 for security-critical detection, to MSense for customer behavior insights, and PlateXpert for ultra‑accurate license plate recognition, Milesight provides a powerful and rich AI toolkit tailored for modern retail surveillance.

ai

High-Definition Video Captures Every Detail

From entrance monitoring to shelf-level observation, Milesight cameras deliver ultra-clear footage with resolutions up to 20MP. With a wide selection of lenses and advanced imaging technologies—such as WDR, Smart IR II, and AI ISP—they ensure sharp, clear images even in complex lighting conditions like backlit glass, low light, or reflective surfaces.

image

24/7 TrueColor Virtual Guard with Hybrid Lighting

Milesight's TrueColor Technology ensure crystal-clear footage day and night by switching intelligently between IR and full-color modes. In retail environments—especially during off-hours—it enhances visibility in low-light zones like entrances, aisles, and parking lots. Integrated with AI detection, red & blue warning lights, and built-in dual speakers, it actively deters intrusions and protects assets when no one's around.

truecolor

Seamless Scalability and System Integration

Designed with interoperability in mind, Milesight retail surveillance systems integrate smoothly into existing infrastructures. With ONVIF compatibility, open APIs, and SDK support, they connect easily with third-party VMS platforms, POS systems, access control, and parking management systems. Whether managing a single store or an expansive retail chain, centralized monitoring and flexible integration ensure scalable deployment and unified operational control.

integrate

Success Story

case highlight

6-Month ROI at a Pet Store Chain

Result:

  • +10% sales by optimizing product placement based on heat map data
  • +15% customer satisfaction by reducing wait times and improving store layout
  • Return on investment in just 6 months
case japan

We're not just watching the store anymore — we're understanding it. That's how Milesight helped us grow.

Watch Video
frame kuwait

Comprehensive Retail Security with 571 Milesight Cameras

Result:

  • 571 cameras deployed across entrances, aisles, and parking ensured full coverage in complex scenes
  • WDR and TrueColor tech captured clear views even in dark, high-shelf areas
  • PTZ and Panoramic cameras provided real-time zoom and 180° coverage for full-area awareness
  • Live view and LPR data centralized for faster response and easier operations
kuwait

With Milesight, we gained full visual control of our entire mall — it fits our complex site perfectly. The system's clarity, coverage, and responsiveness made a real difference.

case 2

Discreet Security Meets Luxury Retail

Result:

  • 24/7 crystal-clear video surveillance without compromising store aesthetics
  • Flush-mounted, cable-hidden design blends seamlessly into upscale interiors
  • IK10-rated build ensures durability and tamper resistance for long-term protection
  • AI line-crossing detection discreetly monitors customer movement near restricted zones
lv

Security that's invisible to our customers but reliable behind the scenes — Milesight helps us protect what matters, elegantly.

case 2

Smart Retail with 24/7 Unmanned Stores

Result:

  • 60%+ reduction in labor costs
  • 25–45% sales growth through extended 24/7 operation
  • Significantly improved security and reduced shrinkage with AI-based alerts
  • Scalable system with plans to expand to future stores
unmanned hk

For unmanned stores, security is everything. Milesight delivered with precise AI detection, real-time alerts, and a custom-fit design that made deployment seamless.

FAQ

Q: Can the system be integrated with my POS or existing software platform?

Yes. Milesight cameras and NVRs support open protocols (ONVIF, API, SDK), making it easy to integrate with third-party systems like POS, access control, and retail management software.

Q: How does the system help reduce theft or shrinkage?

Through advanced AI analytics such as line-crossing detection, loitering detection, and real-time alerts, suspicious behavior is flagged instantly — helping prevent theft before it happens.

Q: Can the system detect violent or aggressive behavior?

Yes. Milesight cameras feature AI behavior detection to recognize events like fighting or sudden running, and AI sound detection to identify gunshots, glass breaking, or screaming, triggering real-time alerts for immediate response.

Q: Is the system scalable across multiple stores?

Absolutely. With centralized monitoring and server-less deployment options like the Nx-embedded OpenVision Camera, our solution is designed for fast, scalable rollout across retail chains.

Q: How long is the video footage stored?

Milesight offers flexible storage options tailored to different scales:

  • For small shops, cameras support up to 1TB SD card storage for on-device recording — no NVR needed.
  • For medium to large retail environments, Milesight cameras are compatible with third-party NVRs, VMS platforms, monitoring centers, and cloud storage, ensuring scalable and centralized video management.

Q: How does Milesight ensure data privacy and system security?

Milesight cameras are built with security in mind. Features like privacy masking help comply with data protection regulations by blocking sensitive areas from view. Meanwhile, Secure Boot, TPM 2.0, and NDAA compliance ensure robust system protection and data integrity across all devices.

Q: Can the cameras withstand vandalism and harsh retail environments?

Yes. All Milesight cameras come standard with IK10-rated vandal resistance and IP67-rated weatherproof protection, making them ideal for both indoor and outdoor retail settings — from dusty warehouse aisles to outdoor parking lots.

Q: Can the camera analyze foot traffic and identify popular areas in a retail store?

Yes. Milesight cameras provide Regional People Counting, Line-Crossing People Counting, and Heat Map functions, enabling accurate analysis of customer flow patterns. These analytics help identify high-traffic zones and generate reports for informed decision-making.

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