Release Date:【20】【June】2025
Effective Date:【20】【June】2025
Welcome to use Milesight Platform!
Before use, please be sure to carefully read all the rights and restrictions stipulated in this "Milesight Platform User Service Agreement" (hereinafter referred to as "this Agreement"). Milesight Platform is a software, equipment, and service platform provided by Xiamen Milesight IoT Co., Ltd. (hereinafter referred to as "we" or "Milesight"), it includes Milesight Development Platform and Milesight Device Portal, etc. Milesight Platform provides users with services such as connecting, managing, configuring, and controlling Milesight smart hardware devices (hereinafter referred to as "Milesight Devices"), as well as viewing events and data reported by Milesight Devices. This Agreement is a legal agreement between the user (“you”) or the entity you represent (“you”) and Milesight regarding user registration and use of Milesight Platform.
If you do not have full civil capacity due to factors such as age or intelligence, please read and decide whether to agree to this Agreement with the accompaniment of your guardian.
Unless you accept the terms of this Agreement, you are not entitled to register or use Milesight Platform and its related services. Once you register, use or otherwise engage with Milesight Platform, it will be deemed as acceptance of this Agreement, indicating that you agree to be bound by the terms of this Agreement.
This Agreement includes the main body of this Agreement as well as all types of business specifications, activity rules, notices, and announcements (collectively referred to as "rules") that have been or may be published on Milesight Platform in the future, as well as any supplementary agreements separately reached between you and Milesight. All rules and supplementary agreements are integral parts of this Agreement and have the same legal effect as this Agreement.
The main function of Milesight Platform is to connect, manage, configure, and control Milesight Devices. Some features may be enabled or disabled by default, and you can adjust them through Milesight Platform. Milesight will continuously enhance and improve the features and services. Due to business strategies or adjustments, there may be variations in the specific Milesight services available to users in different regions. The actual services provided by Milesight Platform shall prevail.
You may use Milesight Platform for non-commercial purposes as guided by this Agreement. Milesight grants you a personal, non-transferable, and non-exclusive license which is limited to your individual use. You must comply with this Agreement, other agreements, instructions, and rules specified by Milesight when using Milesight Platform.
Please only access Milesight Platform through Milesight's official website or authorized third parties. If you use Milesight Platform from an unauthorized third party, Milesight cannot guarantee the normal functioning of Milesight Platform and shall not be held responsible for any losses incurred.
You understand and agree that Milesight only provides services related to this Agreement. You are responsible for obtaining the necessary equipment, networks (such as personal computers, mobile phones and other devices related to Internet access or mobile Internet), and bearing the related costs (such as telephone fees and Internet access fees paid for Internet access, mobile communication fees and traffic fees paid for mobile network use, etc.).
You need to register an account when using Milesight Platform. Milesight Platform may support third-party account login. With your consent, you can use a third-party account to log in to Milesight Platform according to the prompts. In this case, you agree Milesight to obtain information related to your login.
When you apply to register an account on Milesight Platform, you should follow the registration rules, submit real, accurate, legal and valid registration information, fill in necessary information (specific requirements are subject to the requirements of the registration and login pages) in order to meet the requirements of relevant laws and regulations, and enable Milesight and related third parties to contact you when necessary.
You should submit registration materials in a timely, detailed, and accurate manner, and continuously update your registration information. You should bear full responsibility for the authenticity, accuracy, legality, and validity of the information provided. If any issues arise due to false registration information, registering an account under someone else's name, or similar reasons, you will bear full responsibility, and Milesight shall not be held liable. If you cause infringement or damage to Milesight or any third party due to your reasons, you shall be liable for compensation.
You understand and promise that there shall be no illegal or harmful information in your registered information such as account name, avatar, and profile, and there shall be no impersonation, association, or unauthorized use of information from relevant institutions or public figures, or damage to the legitimate rights and interests of others such as copyright and trademark.
Milesight has the right to review the materials you submit and decide whether to approve your registration application. If the materials you submit or the information you fill in are incomplete or inaccurate, you may not be able to register, or may not be able to use all the services of Milesight Platform, or may be restricted during use.
You shall be responsible for all actions under your account, and Milesight shall not be liable for any loss or damage caused to yourself or any other third party due to your actions. You have the obligation to properly keep your account and password, and please do not disclose your account or password information to any third party. If there is any occurrence or suspicion that your account and password have been compromised, please notify Milesight as soon as possible to prevent any loss to your interests. You fully understand and agree that any consequences resulting from your own fault (including but not limited to transferring accounts, sharing with others, self-disclosure, etc.) or your computer or mobile terminal being infected with viruses or Trojan horse programs, leading to account and password leakage, loss, or other losses, shall be borne solely by you, and Milesight shall not bear any legal responsibility.
You shall not engage in any activities such as gifting, sharing, borrowing, renting, transferring, or selling accounts. If you violate this Agreement, Milesight has the right to suspend the use of the account, notify you to make corrections, stop services, and even cancel the account according to the situation, without assuming any legal responsibility. Any adverse consequences arising therefrom shall be borne by you.
You shall not maliciously register an account through any means, including but not limited for profit, speculation, cashing out, etc. You are also not allowed to steal other user accounts.
If you discover any illegal use of your account or security vulnerabilities in your account, you should immediately notify Milesight.
If you need to delete your account, please submit an application and review according to the information published by Milesight. However, please do be aware that the deletion of your account does not exempt you from the responsibilities you should bear during the use of Milesight Platform. Once deleted, the data, functions, records, etc. under the account cannot be restored. Please use the account cancellation function carefully. At the same time, all responsibilities arising from account deletion will be borne by you.
The ownership of Milesight Platform account you registered belongs to Milesight. After the registration application is approved, you will have the right to use the account. Milesight has the right to revoke the account you used in accordance with laws, the requirements of regulatory authorities and business needs.
If the account name you set violates laws and regulations or the management regulations of Milesight regarding account names, Milesight has the right to suspend the use of the account, notify correction, stop services, and even cancel the account according to the situation, without assuming any legal responsibility, and report to the regulators. The adverse consequences resulting from this, including but not limited to communication interruption, data and content clearing, confiscation of profits, etc., shall be borne by you.
In order to facilitate your use of Milesight Platform, you understand and accept that Milesight may send various types of notifications, including public announcements, order information, promotional activities, advertisements, etc., to you via email, SMS, phone calls, internal messages, pop-up messages, client push notifications, or other means.
When using a specific service on Milesight Platform or adding Milesight Devices, there may be separate agreements or relevant business rules. Please read and agree to the respective agreements before using them.
Minors should use Milesight Platform under the guidance of their parents and learn to use it correctly. Milesight attaches importance to the protection of personal information of minors. When filling out personal information, underage users should enhance their personal protection awareness, exercise caution, and use Milesight Platform and related services correctly under the guidance of a guardian. Underage users understand that if you violate laws, regulations, or the terms of this Agreement, you and your guardian shall bear all legal responsibilities that may arise in accordance with the law.
Milesight Platform's related services may include paid services or temporarily unpaid services, as specified in the officially published information. If users use related paid services, they should pay the relevant fees according to the billing standards and methods published on the service page. Milesight reserves the right to charge for relevant services, change the charging standards and methods; if the related services are changed from free to paid services, appropriate notice will be given, and users can choose to accept or refuse paid services. Users guarantee that when using paid services, they will pay the fees in accordance with Milesight's relevant charging regulations. If payment is refused or fees are overdue, Milesight has the right to suspend the services and pursue recovery or claim compensation in accordance with the law.
When using Milesight Platform and its services, you must comply with applicable laws and regulations of the respective countries. You should abide by public order, respect social ethics, refrain from harming network security, not engage in activities that endanger national security, honor, and interests, incite subversion of state power, overthrow the socialist system, incite separatism, destroy national unity, promote terrorism, extremism, ethnic hatred, and discrimination, spread violent or obscene content, fabricate, disseminate false information to disrupt economic and social order, and engage in activities that infringe upon the reputation, privacy, intellectual property, and other legitimate rights and interests of others. In any case, if Milesight reasonably believes that you have engaged in such behaviors, Milesight may terminate its services to you at any time without prior notice.
You fully understand and agree that you may upload or publish original or legally authorized viewpoints, data, text, information, usernames, images, photos, personal information, links, or other content on Milesight Platform and its services. You must ensure that you have the copyright to the information you upload or publish and have obtained legal authorization, and that your use of Milesight Platform and its services does not infringe upon the legitimate rights and interests of any third party.
In the process of using Milesight Platform, you must adhere to the following principles:
In order to ensure the normal and lawful operation of Milesight Platform and a good experience for Internet users, you shall not engage in the following activities using Milesight Platform:
When using Milesight Platform, you must comply with laws and regulations and refrain from engaging in illegal or non-compliant activities, including but not limited to the following:
You shall not engage in any activities that harm the security of computer networks or are related to Milesight Platform and its services, including but not limited to:
Without prior written permission from Milesight, you are not allowed to, on your own or authorize, permit, or assist any third party to engage in the following actions concerning the content on Milesight Platform:
No one may view or acquire any information, data, or other content related to Milesight, Milesight's partners, or users contained in Milesight Platform through any third-party software, plugins, add-ons, systems, etc. without Milesight's authorized permission. At the same time, strict compliance with the relevant agreements and rules issued by Milesight is required.
Under no circumstances may anyone inappropriately use any trademarks, service marks, trade names, domain names, website names, brands, and other intellectual property rights and other legal rights of Milesight, associated companies, or Milesight Platform without Milesight's prior written consent. You are not allowed to display, use or apply for registration of Milesight and Milesight Platform's trademarks, perform domain name registration, or carry out any activities implying or indicating that you have the right to display, use, or otherwise handle Milesight and Milesight Platform without written authorization from Milesight. Otherwise, if it causes loss to Milesight or others, you will bear corresponding legal responsibilities.
In order to improve user experience, enhance service security, and ensure consistency of functionality, Milesight has the right to update Milesight Platform or change the functionality and effects of the software. After the new version of Milesight Platform is released, Milesight will automatically upgrade Milesight Platform. Old versions of Milesight Platform may become unusable. Milesight does not guarantee the continued availability of old versions of Milesight Platform and does not guarantee the provision of corresponding customer service and maintenance services for old versions of Milesight Platform. Please check and download the latest version at any time to avoid affecting your normal use.
For the use of Milesight Platform on non-designated sites, it cannot be guaranteed whether the site is infected with computer viruses, whether it contains disguised Trojan horse programs or hacker software. In this case, unpredictable risks may arise, so it is recommended to use the sites you trusted, and Milesight will not assume any legal liability arising therefrom.
User Experience Improvement Program: In order to improve the user experience of the product, Milesight may statistically analyze the usage of various functions of the product as needed. These statistics generally include the frequency of use of each function. Analyzing statistical data can improve product quality and introduce innovative security services that are helpful to users. The statistics only pertain to the content of Milesight's own products and do not involve personal user data. The statistical method is to count the frequency of related behaviors based on the number of visits to a specific page on the Milesight Platform by users.
Program Error Log Reporting: When unexpected errors or crashes occur in our programs, an error log will be automatically generated. As part of our efforts to improve product quality, Milesight Platform may, if necessary, report error logs to Milesight Security Center to identify the causes of program errors or crashes. When requesting users to submit error logs, Milesight Platform will ask for their consent. If users agree to report, Milesight Platform will submit the error logs to Milesight Security Center. If users decline, no reporting will take place. Error logs consist of operational information recorded by Milesight programs when errors or crashes occur and solely contain error information related to the programs themselves, without any user personal data involved.
If you no longer wish to use Milesight Platform, you may choose to delete your account on your own.
You agree to promptly notify Milesight if you discover any content on Milesight Platform that violates legal regulations or the provisions of this Agreement. If you find that your personal information has been stolen or your copyright or other rights have been infringed upon, please inform Milesight of the situation and file a complaint following the published complaint guidelines. Milesight will assist with the necessary actions upon receiving the information.
In order to provide you with higher quality and secure services, Milesight may recommend third-party products or websites for your use. However, the decision to use them is entirely up to you, and caution is advised. Links to other websites or resources contained in Milesight Platform are beyond the control, review, or modification of Milesight in terms of their content, privacy policies, and activities. Unless explicitly required by law, Milesight generally does not assume responsibility for the services or content provided by linked websites on Milesight Platform. Before leaving Milesight Platform and accessing other websites or resources, we advise you to carefully read their terms of service and privacy policies.
While providing services to you, Milesight may display information releases, brand promotion services, or other forms of advertisements. By using Milesight Platform, you agree to the display of advertisements or commercial information from Milesight and/or third parties. However, please exercise judgment and caution when interacting with advertised content. Milesight does not provide any guarantee or commitment regarding goods or services offered by third parties other than Milesight, and Milesight will not be held liable for any disputes that may arise.
You understand and accept that Milesight or third parties authorized by you may send or display advertisements or other information (including commercial and non-commercial content) to you through various means such as SMS, email, or electronic messages. The specific form, frequency, and content of these advertisements or information are subject to actual provision by Milesight. Regarding advertisements that appear on Milesight Platform, you should exercise discretion in assessing their authenticity and reliability. Except where explicitly required by law, you are responsible for any actions taken based on such advertisements.
To enhance your user experience and provide better services, Milesight may display relevant information about third-party services on Milesight Platform or provide links to access third-party services. In such cases, please note that Milesight does not participate in the operation of third-party services, and Milesight does not provide any guarantees or commitments regarding third-party services or products. Any disputes that may arise are unrelated to Milesight, and you should contact the third-party service provider directly and resolve them through negotiation.
When using third-party products or services during your interaction with Milesight Platform, you should comply with the respective user agreements of those third parties, in addition to abiding by the terms of this Agreement.
Milesight and the third parties involved assume responsibilities for potential disputes in accordance with legal regulations and agreed-upon terms.
During the use of the Milesight Platform services, you may need to fill out some necessary information or have your necessary information obtained by Milesight Platform. You confirm and agree that, for the purpose of implementing the functions and providing services of Milesight Platform, Milesight can save your necessary information and send you information related to the functions and services of Milesight Platform. However, Milesight guarantees that Milesight Platform does not contain any malicious code designed to destroy your data or obtain your private information, nor does it contain any functional code for monitoring or surveillance. Milesight Platform will not transfer or disclose your personal information to any third- party unless:
For specific personal information protection policies, you can refer to the separate Personal Information Protection Policy separately published by Milesight Platform.
All intellectual property rights related to Milesight Platform, including but not limited to software used for providing services, and all information content such as textual expressions and combinations, icons, graphics, images, charts, colors, interface designs, layout frameworks, relevant data, additional programs, printed materials, or electronic documents, belong to the respective copyright holders and are protected by copyright laws, international copyright treaties, and other intellectual property laws and regulations.
The non-user-provided content contained in Milesight Platform and services is protected by relevant international copyright conventions, agreements, applicable national copyright laws, trademark laws, patent laws, and other related laws and regulations. Without the consent of Milesight or the relevant rights holders, you may not use it for any commercial or non-commercial purposes, and if you do so, you will bear legal responsibilities.
You shall use Milesight Platform in compliance with laws, regulations, and this Agreement. You have no right to perform any of the following acts, including but not limited to:
Prohibition of Reverse Engineering, Decompilation, and Disassembly: You may not engage in reverse engineering, decompilation, or disassembly of Milesight Platform or modify any resources compiled within the program files. Except as permitted by explicit provisions of laws and regulations, you must comply with the limitations of this Agreement.
Component Separation: Milesight Platform is licensed for use as a single product, and you may not separate its various parts (including but not limited to software, electronic documents, copyrights, trademarks, this Agreement, and any statements) for any purpose.
Individual Authorization: Without prior written consent and permission from Milesight, you may not engage in any commercial sales, copying, distribution, including but not limited to software sales, pre-installation, bundling, etc.
Reservation of Rights: All other rights not expressly granted in this Agreement remain with Milesight, and you must obtain Milesight's written consent when exercising any other rights.
You acknowledge that you voluntarily choose to use Milesight Platform and related services based on your own needs and are fully responsible for any risks and consequences associated with the use of Milesight Platform and related services. Milesight does not assume any responsibility for such risks and consequences.
The services provided by Milesight Platform are provided on an "as is" basis, using existing technology and conditions. While Milesight will make every effort to ensure the continuity and security of the services, Milesight cannot foresee and prevent legal, technological, and other risks at all times. Milesight disclaims liability within the extent permitted by law for risks such as force majeure, viruses, malware, hacker attacks, system instability, defects in third-party services, government actions, which may cause service interruptions, data loss, and other losses and risks.
Milesight does not guarantee that the network services will meet your requirements, and makes no guarantees regarding the timeliness, security, or accuracy of the network services. You are responsible for exercising judgment when encountering potentially illegal, unethical, incorrect, or inappropriate information or misleading and deceptive content. In no event shall Milesight be liable for any loss or damage caused by any information, including but not limited to any errors or omissions, or the use of information published, private messages, communications, or other means through Milesight Platform.
Milesight is responsible for providing you with the services of Milesight Platform. Except as otherwise agreed, Milesight does not make any express or implied warranties regarding the services, including but not limited to their applicability, absence of errors or omissions, continuity, accuracy, reliability, suitability for a particular purpose. Furthermore, Milesight does not make any commitments or warranties regarding the effectiveness, accuracy, correctness, reliability, stability, completeness, and timeliness of the technologies and information involved in the services of Milesight Platform.
Milesight does not guarantee the accuracy, validity, and completeness of external links, nor can it guarantee that linked addresses can be accessed or that linked pages or content can be successfully visited. Milesight assumes no responsibility for any contents on web pages, software, players, and resources controlled by entities other than Milesight that are referred to by external links.
Milesight Platform has undergone detailed testing but cannot guarantee full compatibility with all hardware and software systems, nor can it guarantee the absence of errors. If compatibility issues or software errors occur, you can contact Milesight for support. If you cannot resolve the compatibility issue, you can uninstall and delete Milesight Platform.
When using Milesight Platform or requesting specific services from Milesight, Milesight Platform may call upon third-party systems to support your use or access. The results of such use or access are provided by the third party, and Milesight does not guarantee the security, accuracy, effectiveness, or other uncertain risks arising from the results achieved through third-party system support. Milesight bears no responsibility for any disputes or damages arising from this.
You understand and agree that during the use of Milesight Platform's services, you may encounter risks due to factors beyond control, such as force majeure, which may affect the provision of Milesight Platform's services. Force majeure refers to objective events that cannot be foreseen, overcome, avoided, and have a significant impact on one or both parties, including but not limited to natural disasters such as floods, earthquakes, epidemics, and storms, as well as social events like war, unrest, and government actions. Given the nature of the Internet, force majeure also includes circumstances affecting the normal operation of the Internet, such as hacker attacks, major impacts caused by telecommunications sector technical adjustments, temporary closures due to government regulation, virus intrusion, etc. In the event of such circumstances, Milesight will make efforts to cooperate with relevant units and strive for timely resolution. Milesight is not liable for any losses incurred as a result.
You understand and agree that while using Milesight Platform, you may encounter risks associated with network information or other user behavior, for which Milesight is not responsible for the authenticity, applicability, or legality of any information, nor is it responsible for any damages caused by infringement acts. These risks include but are not limited to:
Within the limits permitted by law, Milesight shall not be held liable for service interruptions or impediments caused by the following circumstances:
Milesight shall not be responsible for the deletion or storage failure of your relevant data within Milesight Platform. Please ensure to back up the information content when posting. Milesight reserves the right to determine the maximum storage period of the content and allocate the maximum storage space on the server based on the actual situation. It is your responsibility to back up the relevant data within Milesight Platform according to your own needs.
You understand and agree that Milesight has the right to temporarily or permanently suspend partial or all services of Milesight Platform at any time and without any liability, based on changes in relevant laws and regulations, as well as the company's operating status and strategies. Therefore, you will not hold Milesight accountable for such actions.
In the event that you violate the provisions of this Agreement or Milesight detects abnormal use of the services, Milesight has the right to take measures including but not limited to suspending the use license, ceasing the provision of services, restricting usage, and pursuing legal actions. If you violate laws and regulations, this Agreement, and/or other agreements or rules of Milesight, and any action or measure taken by Milesight in relation to your use of Milesight Platform services results in temporary or permanent inability to access Milesight Platform services or causes losses, you shall bear the responsibility yourself.
Milesight shall not be liable for any indirect, consequential, punitive, incidental, special, or criminal damages, or for damages or risks arising from the use or inability to use Milesight Platform, including but not limited to direct or indirect personal injury, loss of business profits, trade interruptions, loss of commercial information, or any other economic loss. Milesight disclaims any responsibility.
You understand and agree that if Milesight discovers on its own or based on information from relevant departments or complaints from rights holders that you may be infringing upon the legitimate rights and interests of others, Milesight has the right to independently assess whether you are indeed infringing upon the legitimate rights and interests of others based on common understanding. If Milesight determines that you have infringed upon the legitimate rights and interests of others, Milesight has the right to unilaterally take one or more of the following measures at any time:
The validity and interpretation of the terms of this Agreement shall be governed by the laws of the People's Republic of China. If there are no relevant legal provisions, international commercial practices and/or commercial practices shall be referred to.
Any dispute arising from or in connection with this Agreement shall be settled by the parties through friendly negotiation; if no agreement can be reached through negotiation, the parties may file lawsuits to the People's Court at the place where this Agreement is signed. This Agreement is signed in Jimei District, Xiamen City.
Under this Agreement, Milesight may deliver all notifications to you through methods such as internal announcements, internal links, emails, SMS messages, or regular mail. Such notifications shall be considered delivered to you on the date of sending.
In the event of any disputes arising from your actions on Milesight Platform, you agree that Milesight and judicial authorities may deliver complaint documents and legal instruments (including but not limited to litigation documents) to you via modern communication methods such as SMS messages, emails, or by postal mail. The contact information for receiving legal instruments shall be the mobile phone number and email address you provided when registering or updating on Milesight Platform. Delivery of complaint documents and legal instruments by Milesight or the judicial authorities to the aforementioned contact information shall be deemed as successful delivery. The designated mailing address shall be your legal contact address or the valid contact address you provided.
You agree that judicial authorities can use one or more of the above-mentioned delivery methods in accordance with procedural laws to deliver legal instruments to you. If judicial authorities use multiple delivery methods, the earliest date of delivery among the aforementioned methods shall prevail.
You are responsible for ensuring that the contact information you provide is accurate and valid, and for updating it in a timely manner. If the provided contact information is inaccurate or if you fail to inform of any changes to the contact information in a timely manner, resulting in the failure or delayed delivery of legal instruments, you shall bear any legal consequences that may arise from it.
If any provision of this Agreement is determined to be wholly or partially invalid or unenforceable for any reason, or in violation of any applicable law, that provision shall be deemed deleted, but the remaining provisions of this Agreement shall remain valid and binding.
Milesight has the right to modify this Agreement at any time based on changes in relevant laws and regulations, as well as the company's operating status and strategies. The modified text will be promptly announced and included in the new version of Milesight Platform. In the event of any disputes, the latest version of this Agreement shall prevail. If you do not agree with the modified content, you may voluntarily cancel your Milesight Platform account. If you continue to use Milesight Platform, it will be deemed that you accept the changes to this Agreement.
Milesight has the right to transfer all rights and obligations under this Agreement to affiliated parties without your prior consent, and Milesight will notify you of such transfer through reasonable means such as announcements.
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